How our Auckland property managers can help you dealing with tenancy disputes

Auckland Property managers

01 May How our Auckland property managers can help you dealing with tenancy disputes

Contracting a property management agent in Auckland to manage your residential rental property is like hiring an accountant or lawyer to manage your business affairs. Our Auckland property managers at Fahey Property Management perform a whole raft of services on behalf of our landlords, from marketing their properties and finding good tenants, to collecting the rent, looking after routine maintenance, and dealing with any issues and disputes that may arise during the tenancies. In essence, we become your Auckland property agent looking after your valuable real estate investment.

Having an Auckland property manager on hand for dealing with tenancy disputes

How to deal with tenancy disputes?

Conflict of any description is never pleasant, but when it comes to having to deal with a dispute between yourself as a landlord and your tenant, the stress can mount. And if the issue is left unresolved, it can quickly escalate into a serious dispute. The last thing you want to have to do as a landlord is spending nights and weekends sorting out problems.

It’s in situations like this that having one of our Auckland property managers to deal with issues and conflicts on your behalf can really save you a lot of hassle, stress and time. Here are just some of the ways we make your life as a landlord easier.


The best way to prevent issues or conflict from arising in the first place is to keep in regular contact with your tenants. Most landlords simply don’t have the time to regularly check-in with their tenants or keep across every detail of what’s happening at their rental property.

Our property managers, on the other hand, do have the time – after all, managing Auckland rental properties is our full-time job and our area of expertise. We make it our mission to keep you and your tenants fully informed about what’s going on at the property and with the tenancy agreement.

We take a proactive approach to property management, doing all we can to make sure problems do not arise in the first place, and if they do, ensuring they are resolved quickly and efficiently so they don’t get out of control.

Unbiased opinion

Both tenants and landlords have a very personal and subjective relationship with their rental property. Sometimes, when issues arise, it’s good to have a more objective party on hand to lend an impartial ear to the conflict and deal with disagreements in a fair manner.

Having an unbiased mediator in the form of one of our Auckland property managers to negotiate with both parties and understand the situation can lead to a quicker, fairer, less traumatic outcome.

Rental Property condition reports

Our property managers know all the ins and outs of property condition reporting, and we conduct regular inspections of your rental properties on your behalf. This is an important way in which we help to protect you from potential conflict with your tenant.

By taking photos of and writing up detailed descriptions of the property at the start of each tenancy and at each inspection, we’re able to protect both the landlord and the tenant in case any damage is found at the end of the tenancy, because we can easily use the condition report to prove if such damage was existing or not.

Our property managers keep detailed records of inspections as well as of any special agreements or discussions with tenants and landlords, which are all very handy for helping to sort issues in the event they escalate into a dispute.

Organising repairs for your rental property

If something does go wrong at a rental property, for example, a water pipe bursts or the hot water cylinder breaks down or the gutters are leaking, not attending to these quickly will not only cause frustration for your tenant and lead to possible conflict, but can also result in serious damage to your property.

Our property managers can quickly arrange for both routine and urgent repairs to the property on your behalf. We also have access to local Auckland preferred suppliers and trades people with proven track records of providing quality service at a fair price, ensuring that regular maintenance, as well as urgent repairs, don’t cost you more than what they should. By overseeing that any needed repairs are done quickly, we’ll also be keeping your tenant happy.

Tenancy laws:

Lack of knowledge about tenant and landlord rights and responsibilities, and the relevant regulations governing tenancies often results in unnecessary disputes between landlords and tenants. Our property managers are complete across all the tenancy laws and we fully understand the various rights and responsibilities of tenants and landlords under the Residential Tenancies Act.

Tenancy Tribunal

If for some reason, you are dealing with tenancy dispute and are not able to resolve it, our property managers in Auckland can provide sound advice to landlords or tenants before they commence any dispute resolution process, and we can support landlords or tenants who wish to make an application to the Tenancy Tribunal. The Tenancy Tribunal is a special court, and a part of the New Zealand justice system, for making decisions about problems that landlords and tenants are unable to settle themselves.

These are just some of the ways in which our Auckland property managers can help you prevent tenancy disputes from arising or, if issues have arisen, get them sorted as hassle-free as possible. Contact the team at Fahey Property Management to find out more about our property management services in Auckland – and be sure to read our blog about the benefits of hiring a property manager.